Q&A


Q: What payment methods does the online store accept?

A: We accept Visa, MasterCard, American Express, Union Pay, Apple Pay, Google Pay, Shopify Pay, and Paypal.

Q: What are the delivery options provided by the online store?
A: You can choose to pick up your order in-store or have it delivered by mail. Enjoy free shipping within Singapore for orders over S$40.

Q: If I choose to pick up my order in-store, where is the location?
A: Our store is located at 387, Joo Chiat Road #03-02 The Modules, Singapore 427623.

Q: How long will it take for me to receive my ordered books if I choose shipping?
A: We will process your order within 3-7 days of receiving it, and books will be shipped via NinjaVan or Singpost.

Q: If I change my mind after placing an order, what can I do?
A: You can contact us via email at citybookroom@gmail.com.

Q: If I haven't received my books within a week after ordering, what should I do?
A: You can email us at citybookroom@gmail.com.

Q: If the book I want to buy is out of stock, what should I do?
A: You can email us at citybookroom@gmail.com.

Q: What if my region doesn't have access to shopping on the website?
A: Currently, our online store is only available for shopping in Singapore and Taiwan. Please email us at citybookroom@gmail.com, and we will assist you.